Trust & compliance
Support
When something is not working as expected, you should be able to reach a real person quickly and get a clear answer. Here is how our support works.
Last updated: 2026-03-15
How to reach us
Coverage windows and contact methods.
Weekdays
08:00 — 20:00 EET
support@vect.ro
Weekends
10:00 — 18:00 EET
support@vect.ro
After hours
20:00 — 08:00 EET
+40 371 600 123
What to expect
Our commitment when you report an issue.
- Fast acknowledgment — we confirm we received your request and are looking into it
- Clear updates — if resolution takes time, you will hear from us with progress, not silence
- Transparent resolution — once resolved, we share what happened and what we did about it
Have a security concern?
For vulnerability reports or urgent security issues, contact us directly.